Frequently Asked Questions

 

What is umbraCity?
umbraCity is a free umbrella sharing service. Say goodbye to the days when you have to carry an umbrella all day for the slight chance of showers later on, or worse, when you are soaked wet outside without an umbrella! With umbraCity, you can have an umbrella whenever you want, wherever you want (well, almost wherever; we’re working on that!) See the How does it work section of our page to learn more.

How does it work?
umbraCity has created fully automated kiosks that allow users to register, borrow, and return umbrellas within seconds. These kiosks are placed in key locations in the city, and we will continuously increase the number of kiosks to improve ease of access to umbrellas.

How do I sign up?
In order to register, you can go to any of the umbraCity kiosks. All you need is an email and a valid credit card. You will be asked to enter your email, setup a 4-digit pin code, and swipe your credit card. You can also link your account with an existing card (eg. Student Card), and use that as your umbraCity card. Your credit card will be pre-authorized only to confirm validity. Your credit card will only be charged if there are late fee charges. Please see our term of use for information regarding user confidentiality and information security.

How much does it cost?
You can use your umbraCity umbrella for free, as long as you return it within 48 hours of each rental. After the 2 day grace period, your account will be charged $2 for each additional day, up to the maximum of $20. For example, if you borrow an umbrella on a Monday at 9 AM and return it before Wednesday at 9 AM, you will not be charged. If you instead return it on Friday at 9 AM, you will be charged $4. You can borrow more than one umbrella at a time, however, the 2-day grace period only applies to one of the umbrellas you have in your possession.

What if I want to return an umbrella but the kiosk is full?
umbraCity has on-location staff to balance the umbrellas load in kiosks, so as to avoid a situation in which there are no umbrellas to borrow, nor is there a vacant slot to return one. Also, there are multiple convenient locations where you can return an umbrella so you can find another kiosk near you. However, if you do not have access to another kiosk, you can call our customer service and we will happily extend your usage for 24 hours free of charge.

What if the building in which the kiosk is located is locked?
You can view the building access hours on our website. We have placed at least one kiosk that is accessible during extended hours in each neighbourhood. However, if no kiosk is accessible when you like to return an umbrella, you can call our customer service and we will be more than happy to extend your usage for 24 hours free of charge.

What if my umbrella breaks?
Our umbrellas are wind-proof and very durable. However, accidents happen! You can report your umbrella as broken and we will take it back free of charge. We recycle our broken umbrellas.

What if I lose my umbrella?
We encourage people in the community to return found umbraCity umbrellas to our kiosks. If you lose an umbrella, you will be charged a daily late fee until the umbrella is found for a maximum of $20. In this way, the finder would be returning it on your behalf.

What if I forget my pin code?
You can call our customer service and we will reset your PIN

How do I update my information?
If you like to update your email address, PIN code, or credit card information, you can contact our customer service and our representatives will be happy to process the updates.

How do I cancel my membership?
You can cancel your membership by calling our customer support. Please make sure you don’t have any umbraCity umbrellas in your possession, and you have no outstanding balance on your account prior to cancellation.