Frequently Asked Questions

 

How does it work?

  1. Register for UmbraCity online or at any kiosk, using your cellphone number and a credit card (or Debit Visa / Debit Mastercard). You will immediately receive a 4-digit PIN code.
  2. Find a kiosk nearest to you.
  3. Log in using your cellphone number and the PIN that was sent to you.
  4. Once you’re done, return the rented umbrella at any UmbraCity kiosk.
How much does it cost?
It depends on your plan or promotions. Please see our Plan Page for detailed plans and promotions.
What if I forgot my PIN code or didn’t receive it?
You can retrieve your PIN by downloadingour App. Simply click “Forgot PIN”, and you will need your registered phone number and the last four (4) digits of your registered credit card.
How can I update my account information?
You can update your account information or credit card information at any time by downloadingour App, available on the App Store and Google Play Store.
How can I find a kiosk close to my location?

Find a kiosk nearest to youonline or usingour App. We have placed at least one umbrella rental kiosk accessible during extended hours in each neighbourhood. However, if no kiosk is accessible when you would like to return an umbrella, you cancontact us, and we will be more than happy to extend your usage for 24 hours free of charge.

How can I change my plan?

You cansubmit a ticket or chat with us live on our website, and our representatives will be happy to process the updates. Remember to send your phone number and the new property promo code with your ticket

What if I lose my umbrella?

We encourage people in the community to return found UmbraCity umbrellas to our umbrella rental kiosks. If you lose an umbrella, you will be charged a daily late fee until the umbrella is found or it reaches a maximum chargeable amount indicated on your plan upon registration.